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To Improve Service, World Trade Center Health Program Selects New Provider Network

April 29, 2022 | Michael Barasch

9/11 first responders and survivors who are enrolled in the World Trade Center (WTC) Health Program will soon have a new Nationwide Provider Network (NPN): Managed Care Advisors (MCA)-Sedgwick.

MCA-Sedgwick will replace Logistics Health Incorporated (LHI) in spring 2022. In the meantime, LHI will continue to provide health program benefits.

If you are currently enrolled in the WTC Health Program, you will not need to take any action now – MCA-Sedgwick will provide additional information at a later date.

The transition to MCA-Sedgwick occurs after many WTC Health Program members complained about the difficulty of accessing medical care through LHI, particularly delays in obtaining illness certification letters required for 9/11 Victim Compensation Fund (VCF) claims.

Barasch & McGarry, which represents more than 30,000 members of the 9/11 community, has advocated for the WTC Health Program to replace LHI with another provider network.

In a recent letter to clients, Managing Partner Michael Barasch, himself a health program member, discussed the “problems and frustrations” 9/11 responders and survivors have experienced with LHI.

Though the transition to MCA-Sedgwick will not improve services immediately, Barasch wrote, a new provider could ultimately reduce waiting times for appointments and provide certification letters soon after an appointment.

According to the WTC Health Program, most members will have the ability to keep their current health care provider. 

The health program noted that MCA-Sedgwick will assign new case managers and care coordinator to members.

Until the transition to MCA-Sedgwick is complete, WTC Health Program members should continue to contact LHI directly at 877-498-2911 or through the LHI member portal.

People who were working, living, or studying in Lower Manhattan on or after 9/11 are at risk of developing 68 different types of cancer and many respiratory illnesses as a result of their exposure to Ground Zero toxins.

If you were there, you are eligible to enroll in the WTC Health Program and register with the 9/11 Victim Compensation Fund – even if you are currently healthy.

Visit or call 212-385-8000 today.

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4 replies on “To Improve Service, World Trade Center Health Program Selects New Provider Network”

MCA / Sedgwick. Is horrible. I do all my own legwork. They don’t pick up the phone. My caseworker doesn’t speak English. I spend hours on the phone with them and nothing gets accomplished. And now there not paying Doctors. This contract is strife with Fraud waste and abuse. To think they have a five year contract is heartbreaking.

Hi Thomas, Please call us as soon as possible at 800-657-0326 so we can discuss your eligibility for the free World Trade Center Health Program or the permanently extended and funded $10+ Billion Victim Compensation Fund. Take care.

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